a white background with a few lines on it

Tenancy Deposit Scheme Case Study

Tech Ops • Mar 24, 2022

TDS were originally looking for a single supplier, but recognised the value of having partnered experts in their respective fields. NetXtra (CMS/Website) and Workbooks (CRM) impressed with a strong demonstration of results and positive referrals from their proven partnership. The TDS solution needed to enable tenants to register online (in order to access and manage their details) and to provide a membership portal for landlords and letting agents.

The solution features


  • Member registration
  • Online tenancy deposit management tool
  • Online dispute mediation service
  • Personalised member experience on login
  • Search functionality to enable tenants to check the status of their deposit
  • Blog

50%

Reduction in the staffing overhead of finance department

99%

Of disputes received electronically

25%

Increase in self-service and self-resolution

60%

Only 60% of cases need direct mediation, a drop from 85%

150%

Fewer deposit disputes than competitor systems

Summary of features and benefits


  • Seamless integration to Workbooks CRM providing real-time data processing – including membership, registrations, profile and dispute updates
  • Promotes and develops membership engagement
  • Site navigation improved within the member portal
  • Fully content managed, allowing administrators to manage and support all aspects of the website
  • Self-service option reduces manual transactions and streamlines administration

What has this meant for TDS?


NetXtra have enabled TDS to catch-up and compete with a business solution aligned to their strategic objectives moving forwards. The initial project enabled them to re-engineer their business processes and assisted in the migration to a web portal integrated CRM based solution which has provided significant efficiencies to the organisation. Our partnership involves an ongoing commitment to evolving their solution with objectives around further refinements to business processes and achieving greater efficiencies.

CONTACT OUR TEAM

Is your mobile strategy keeping up with member expectations?

11 Jul, 2022
The exponential growth in smartphones has generated many compelling statistics for membership organisations to consider. For example, 84% of adults own such a device, they spend four hours every day checking it and mobile transactions drive more than 50% of all e-commerce.
eCommerce success

The foundations for eCommerce success

11 Jul, 2022
Building and growing an eCommerce business involves making a myriad of technical and strategic decisions that directly affect the likelihood of success. Understanding the foundations that underpin them is crucial. Download our eBook.

The new NetXtra Website is launched!

By Tech Ops • 21 Apr, 2022
We’re pleased to announce that the new NetXtra website is launched www.netxtra.net

Coeliac UK

By Tech Ops • 06 Apr, 2022
Coeliac UK represent over 60,000 members who suffer from Coeliac disease in the UK. They work on behalf of those with the condition, to create change and provide support for every day living. Their aim is to improve understanding of the disease through research campaigns and the provision of online local community facilities.
5 Ways Apps Can Add Value

5 ways apps can add value

By Tech Ops • 29 Mar, 2022
We spend at least 4 hours a day & 90% of that time spent in-app, we take a look at 5 ways apps can add value to both your organisation and audience.
website design wins

5 website design wins for 2021

By Tech Ops • 29 Mar, 2022
This article features our design teams take on some key website design wins for 2021 that can help your website stand out.Read more here & get in touch.
Boost Summer Sales

Boost your summer sales

By Tech Ops • 29 Mar, 2022
There are many things you can do to keep those customers clicking so read this blog to find out how you can boost summer sales on your eCommerce website.
Digital Marketing 2022

Digital Marketing 2022

By Tech Ops • 29 Mar, 2022
What should your digital marketing 2022 focus on? We spoke to Footprint Digital and concluded a few key components for your 2022 digital marketing strategy
member engagement rates

Supercharge member engagement rates

By Tech Ops • 29 Mar, 2022
2 types of data can supercharge member engagement rates. Here's our insight into what they are. Read more here on how we can help you grow your business.
Member loyalty schemes

Member loyalty schemes

By Tech Ops • 29 Mar, 2022
We discuss the popularity of member loyalty schemes and how they can enhance your member engagement programme.
More Posts
Share by: