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Tenancy Deposit Scheme Case Study

Tech Ops • March 24, 2022

TDS were originally looking for a single supplier, but recognised the value of having partnered experts in their respective fields. NetXtra (CMS/Website) and Workbooks (CRM) impressed with a strong demonstration of results and positive referrals from their proven partnership. The TDS solution needed to enable tenants to register online (in order to access and manage their details) and to provide a membership portal for landlords and letting agents.

The solution features


  • Member registration
  • Online tenancy deposit management tool
  • Online dispute mediation service
  • Personalised member experience on login
  • Search functionality to enable tenants to check the status of their deposit
  • Blog

50%

Reduction in the staffing overhead of finance department

99%

Of disputes received electronically

25%

Increase in self-service and self-resolution

60%

Only 60% of cases need direct mediation, a drop from 85%

150%

Fewer deposit disputes than competitor systems

Summary of features and benefits


  • Seamless integration to Workbooks CRM providing real-time data processing – including membership, registrations, profile and dispute updates
  • Promotes and develops membership engagement
  • Site navigation improved within the member portal
  • Fully content managed, allowing administrators to manage and support all aspects of the website
  • Self-service option reduces manual transactions and streamlines administration

What has this meant for TDS?


NetXtra have enabled TDS to catch-up and compete with a business solution aligned to their strategic objectives moving forwards. The initial project enabled them to re-engineer their business processes and assisted in the migration to a web portal integrated CRM based solution which has provided significant efficiencies to the organisation. Our partnership involves an ongoing commitment to evolving their solution with objectives around further refinements to business processes and achieving greater efficiencies.

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