Any questions regarding this Policy, our privacy practices and any requests to access, amend or remove information we hold on you should be sent by email to, you can also give us a call on 01787 319393 or send a letter to NetXtra, Linden Square, 146 Kings Road, Bury St Edmunds, Suffolk, IP33 3DJ.

Who are we?

We’re NetXtra, an agency of talented people dedicated to providing creative digital solutions to the challenges that organisations/businesses face.

Whether you need business analysis, strategy, a website, portal, engagement platform or integration project, we’d love to speak to you about your challenge and give you some ideas of how we’ve solved similar challenges for others.

NetXtra Ltd is registered in England and Wales with company number: 03233373. Our registered address is NetXtra, Linden Square, 146 Kings Road, Bury St Edmunds, Suffolk, IP33 3DJ.

What type of information is collected from you, how we collect, store and use it

We obtain information about you when you use our website, for example, we can identify an organisation that has visited through our site logging the IP address used to access our site and looking up the organisation that IP address is registered to.

Like many websites, we use cookies to enhance your user experience (click here to find out about our cookie policy). 'Cookies' are small pieces of information sent by an organisation to your device and stored in your browser to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. You can disable cookies through adjusting your browser preferences, please be aware that this action may result in a loss of website functionality. We may from time-to-time collect other anonymous website usage information for the purposes of our own website service improvement. This will not include any identifiable personal information.

When you contact us through our contact form, we use the information that you provide (Name, Organisation name, Email, Telephone and How can we help?) to contact you with relevant information about activities, products and services. Personal information is collected securely through using encryption on our site and stored securely in our CRM system. If you are 16 or under please get your parent/guardian's permission before submitting any personal information to us.

We review our policies and retention periods for holding personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example where you are a customer or supplier who we transact with). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Where we employ third party service providers your information may be passed to them for the purposes of completing tasks on our behalf (for example to undertake research projects). In these circumstances only the personal information required to deliver the service is provided, the data is protected for this exclusive purpose under the terms of a non-disclosure agreement/contract.

In the case of sale of some or all of our business and assets or as part of any business restructuring or reorganization we reserve the right to transfer your personal information to a third party as part of that transition purely for the purposes of maintaining existing and future service delivery.

We will not sell, rent or release your information to third parties except if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our contacts and customers.

Your individual rights

You can choose whether or not to receive information from us. The option to receive direct marketing communications from us about our activities, products and services is available via our contact form. This enables us to analyse your personal information to create a profile of your interests and preferences so that we can contact you with relevant information. Where additional information about you is available from external sources, we may use this to help us do this effectively. Contacts at organisations we currently work with or those that may benefit from our products and services may receive email, phone or text messages from us on the grounds of 'legitimate interest'. You can change your marketing preferences at any time by contacting us by email: or telephone on 01787 319393.

We would like to make sure you are fully aware of all of your data protection rights. You have the rights to request access to the information we have on you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent request, we may charge you a small fee.

Every user is entitled to the following:

  • The right to access – you have the right to request for copies of your personal data.
  • The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.
  • The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Our company will only keep details of interested contacts for one year after the end of a business interest at which point we will delete your data from our systems.

Links to other websites

This privacy policy applies only to our website, please be aware that where we feature links to other websites they are not covered by this privacy policy and we would encourage you to read their privacy statements.

Likewise, if you linked to our website from another site, we cannot be responsible for their privacy policies and practices and advise you to familiarise yourself with their statement.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Equally, if you use our services while outside of the EU, your information may be transferred outside the EU in order to provide you with those services.

This Policy was last updated in June 2020.