The initial 6 months of any new membership is critical to laying the foundations for a long-term relationship. It’s critical to make that all important first impression and get your new member engaged and embedded within your organisation. If you haven’t got an onboarding strategy then you may be missing vital engagement touchpoints that will aid retention and can feed into recommendations. Like everything else your onboarding strategy requires planning, execution, recording, reporting on and regularly updating.

We’ve prioritised what we consider to be the top 5 onboarding activities to nurture that new relationship effectively. Watch our short video and feel free to give us a call to discuss anything in more detail.

‘Top 5 member onboarding activities’