What are Paperless Direct Debits?
Simply put, Paperless Direct Debits enable the payer to give their authority for a new Direct Debit without completing a paper-based form. The Paperless Direct Debit methods available include:
- Telephone (Details are provided over the phone and checked in real time)
- Online (An on-screen Direct Debit Instruction (DDI) is completed and automatically verified at a time convenient to the payer)
- In-person (Service User representatives can enter customer details straight into a system that verifies the information provided)
- Electronic signature of documents
- Telephone key pad / interactive TV.
Why are Paperless Direct Debits beneficial?
Service users benefit from Paperless Direct Debits in a number of ways including administrative efficiencies and the ability to collect more funds faster and provide the payer with better 24/7 service and prompt access to goods/services.
Customers benefit from having a range of accessible options to complete their sign-up and peace of mind in automating payments that are protected by the Direct Debit Guarantee.
Will Paperless Direct Debits work for me?
Paperless Direct Debits aren't suitable for all organisations so it's probably best to start with a call to your sponsoring bank and get some expert advice from Direct Debit experts like our Clear Course Partners Clear Direct Debit.
What needs to be done to introduce Paperless Direct Debits?
There will be a number of things that will need to be done to move to Paperless Direct Debits including things relating to your AUDDIS status, documentation for your sponsoring bank and staff training. There is also a validation requirement around account details and customer identity along with changes to the set-up confirmation and indemnity claims processes.
For further information and help with Paperless Direct Debits
Please give us a call on 01787 319393 or email firstname.lastname@example.org. We can happily introduce you to Clear Direct Debit who offer direct debit consultancy, training and the processing of direct debit files through their direct debit bureau.