Tenancy Deposit Scheme

TDS were originally looking for a single supplier but recognised the value of having partnered experts in their respective fields. NetXtra (CMS/Website) and Workbooks (CRM) impressed with a strong demonstration of results and positive referrals from their proven partnership. The TDS solution needed to enable tenants to register online (in order to access and manage their details), and to provide a membership portal for landlords and letting agents (to register and manage tenancy deposit lifecycles).

Tenancy Deposit Scheme 03 Jul 2018 https://custodial.tenancydepositscheme.com/home/

The Solution Features

• Member registration
• Online tenancy deposit management tool
• Online dispute mediation service
• Personalised member experience on login
• Search functionality to enable tenants to check the status of their deposit
• Blog

Summary of Features and Benefits

• Seamless integration to Workbooks CRM providing real-time data processing – including membership, registrations, profile and dispute updates
• Promotes and develops membership engagement
• Site navigation improved within the member portal
• Fully content managed, allowing administrators to manage and support all aspects of the website
• Self-service option reduces manual transactions and streamlines administration

What has this meant for TDS?

NetXtra have enabled TDS to catch-up and compete with a business solution aligned to their strategic objectives moving forwards. The initial project enabled
them to re-engineer their business processes and assisted in the migration to a web portal integrated CRM based solution which has provided significant efficiencies
to the organisation. Our partnership involves an ongoing commitment to evolving their solution with objectives around further refinements to business processes and
achieving greater efficiencies.

Our strategic partnership with NetXtra has been fundamental in helping TDS to evolve as an organisation. The innovative solution has helped to transform our business processes and had a significant impact on the way tenancy deposit disputes are dealt with, improving accountability and adherence to good practice. Our new integrated system has improved efficiencies to the point where we now resolve more than 99% of disputes electronically and helping the parties resolve disputes without adjudication. This transformation has enabled us to reduce our overheads significantly and operate as a far more efficient and professional organisation in serving the people we exist for.

Tenancy Deposit Scheme

The Solution Features

Summary of Features and Benefits

What has this meant for TDS?

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