You’d have thought given the number of website design companies around the UK today - many of whom are consumed within much larger marketing agencies - that the philosophy and importance of customer support would be paramount, but not so! Whilst many so called website designers and design agencies will offer an impressive portfolio of development expertise, most fall short in their ability to offer proper post-launch support. But at netXtra, we see it differently...
All netXtra developed websites come with extensive post-launch support; ideal for those customers who like the reassurance of development support, long after their website has gone live.
Our team of support consultants and technicians are on hand to take your query via our easily accessible e-ticketing system; an online notification facility for raising website support enquiries directly with our dedicated team of website support and development specialists. This unique system enables you to get the advice you need, or create urgent site development tasks, instantaneously.
And for those who prefer the good old telephone, we offer the exact same support service through our dedicated customer telephone support hotline.
So whilst several other website development companies may, at first glance, appear to offer attractive solutions, it pays to consider the whole package. With netXtra you know that help is available right when you need it. Through effective communication, our proactive approach ensures that you get the consistently high level of customer service you’d expect from your web development company.
From website development and support, to server and infrastructure system management, we’re with you all the way... and beyond.
To find out how we can support you with the design, development, hosting and support of your organisation’s website, why not give us a call on 01787 319393.